How to Login and Verify Account in BYDFi

How to Login and Verify Account in BYDFi


How to Login to BYDFi


How to Login BYDFi account [PC]

Email Address

Step 1: Visit BYDFi through any browser available

Step 2: Press the Login button at the upper right of your screen

How to Login and Verify Account in BYDFi

Step 3: Click The Email Tab

How to Login and Verify Account in BYDFi

Step 4:
  1. Enter your BYDFi Registered Email

  2. Fill in your Password

  3. Click Login

How to Login and Verify Account in BYDFi


Phone Number

Step 1: Visit BYDFi through any browser available

Step 2: Press the Login button at the upper right of your screen

How to Login and Verify Account in BYDFi

Step 3: Click The Mobile Tab

How to Login and Verify Account in BYDFi

Step 4:
  1. Select your Country/Region and enter your BYDFi Registered Mobile Number

  2. Fill in your Password

  3. Click Login

How to Login and Verify Account in BYDFi

How to Login BYDFi account [APP]

Email Address

Step 1: Open BYDFi App you downloaded on your phone. You also click BYDFi iOS App or BYDFi Android App to open BYDFi App.

Step 2: Press the Login button at the lower right of your screen

How to Login and Verify Account in BYDFi

Step 3: Click The Email Tab

How to Login and Verify Account in BYDFi
Step 4:

  1. Enter your BYDFi Registered Email

  2. Fill in your Password

  3. Click Login

How to Login and Verify Account in BYDFi

Phone Number

Step 1: Open BYDFi App you downloaded on your phone. You also click BYDFi iOS App or BYDFi Android App to open BYDFi App.

Step 2: Press the Login button at the lower right of your screen

How to Login and Verify Account in BYDFi

Step 3: Click The Mobile Tab

How to Login and Verify Account in BYDFi
Step 4:

  1. Select your Country/Region and enter your BYDFi Registered Mobile Number

  2. Fill in your Password

  3. Click Login

How to Login and Verify Account in BYDFi

Frequently Asked Questions (FAQ)

Can I open multiple accounts?

BYDFi currently supports one Email or one Mobile Phone Number for only one trading account registration.


Why I cant log in to BYDFi?

Please check if the login ID and password you entered are correct.

If you have forgotten your password, you can reset your password by clicking "Forgot Password?" And entering the login ID to receive the verification code, then reset your password.

If you still can not log in, please contact BYDFi customer service immediately, we will help you as soon as possible.


What if I forget my login password?

If you forget your login password, you can click "Forgot Password?" on the login page, follow the instructions to enter the email or mobile phone verification code and reset the password.

How to Login and Verify Account in BYDFi

How to Verify Account in BYDFi


How to Complete your Account Verification [PC]

Step 1: Visit BYDFi and click "Portrait" icon. Then press Account Security on the top right corner of your screen.

How to Login and Verify Account in BYDFi

Step 2: Find Real-name-authentication on the right hand and click it.

How to Login and Verify Account in BYDFi

Step 3: Real-Name Authentication, there are 2 ways to do :

Option 1: Passport
  1. Choose The Passport Tab

  2. Choose your Country/Region

  3. Fill in your Full Name

  4. Fill in your Passport Number

  5. Upload a photo of your passport

  6. Upload a photo of you holding your passport while holding a sheet of paper with the word handwritten " BYDFi and the date you apply "
    Example: BYDFi KYC 2020/05/05

  7. Press Confirm

How to Login and Verify Account in BYDFi

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours


Option 2: Identity Card
  1. Choose The Identity Card Tab

  2. Choose your Country/Region

  3. Fill in your Full Name

  4. Fill in your ID Number

  5. Upload the front of the ID card and the back of the ID card

  6. Upload a photo of you holding your passport while holding a sheet of paper with the word handwritten " BYDFi and the date you apply "
    Example: BYDFi KYC 2020/05/05

  7. Press Confirm

How to Login and Verify Account in BYDFi

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours

How to Complete Your Account Verification [APP]

Step 1: Click "Portrait" in the upper left corner of the screen

How to Login and Verify Account in BYDFi


Step 2: Click Unverified

How to Login and Verify Account in BYDFi


Step 3: Real-Name Authentication, there are 2 ways to do: Passport or Identity Card:

  1. Choose your Country/Region

  2. Fill in your Full Name

  3. Choose the ID Type you want to submit, (Passport or Identity Card)

  4. Fill in your Passport Number or Identity Card

  5. Upload a photo of your passport or front and back of your Identity Card

  6. Click Next

  7. Upload a photo of you holding your passport or ID Card while holding a sheet of paper with the word handwritten " BYDFi and the date you apply "
    Example: BYDFi KYC 2020/05/05

  8. After finished uploading, Press Confirm

How to Login and Verify Account in BYDFi

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours

Frequently Asked Questions (FAQ)

Losing your BYDFi Accounts Google Authenticator (GA) 2FA

Common reasons for losing access to ones Google Authenticator:

  1. Losing your smartphone

  2. Smartphone malfunctioning (Failing to turn on, water damages, etc)

Solution 1: Attempt to locate your Recovery Key Phrase (RKP).

  • For security reasons, BYDFi does not store any accounts Recovery Key Phrase
  • A Recovery Key Phrase is presented in either a QR code or a string of alphanumeric. It will only be shown once, which is at the point of binding your Google Authenticator. Refer to the screenshot below:

How to Login and Verify Account in BYDFi
Solution 2:

Please use the Email Address you registered with and email to our customer support.

First, provide us your UID, Real name, ID Number, then explain your reason and situation. You will need to upload a self-portrait shot of you holding your ID and the BYDFi Paper. The paper must have the information you provided, todays date and a request for Google Authenticator deactivation.
If your Real Name Authentication(KYC) is not verified. You will also need to upload your ID/Passport with both the front and backside.

After we deactivate your Google Authenticator. You must complete your Real Name Authentication(KYC) in your account security within 3 working days(same ID you used for deactivation). If you are unable to complete your KYC, this may affect your accounts stability and security.

Furthermore, please include infomation regarding your accounts asset, recent transactions, and your usual and recent cities you login from.

Note: We will also highly recommend traders to send in this request using a computer/device and network broadband that is commonly used to log in to the affected BYDFi account.


What if I cant receive SMS verification code?

Please make sure that the phone number you entered is correct, and keep your network connected. If it still does not work, please contact our customer service and provide your registered mobile phone number, our customer service will help you.


How to Bind Your Mobile Phone Number?

Step 1: Go to the profile icon-Account Security on the right-hand corner of your screen.

How to Login and Verify Account in BYDFi

Step 2: Find and click Mobile for binding.

How to Login and Verify Account in BYDFi

Step 3: Bind Mobile

  1. Select your Country/Region

  2. Fill in your mobile phone number

  3. Click send, and Fill in the Captcha number you received

How to Login and Verify Account in BYDFi

Set Google Authentication (2FA)

Click here


Change Google Authentication (2FA)

Click here


Disable Google Authentication (2FA)

Click here

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