How to Verify Account in BitYard

How to Verify Account in BitYard


How to Complete your Account Verification [PC]

Step 1: Visit BitYard and click "Portrait" icon. Then press Account Security on the top right corner of your screen.

How to Verify Account in BitYard

Step 2: Find Real-name-authentication on the right hand and click it.

How to Verify Account in BitYard

Step 3: Real-Name Authentication, there are 2 ways to do :

Option 1: Passport
  1. Choose The Passport Tab

  2. Choose your Country/Region

  3. Fill in your Full Name

  4. Fill in your Passport Number

  5. Upload a photo of your passport

  6. Upload a photo of you holding your passport while holding a sheet of paper with the word handwritten " BitYard and the date you apply "
    Example: BitYard KYC 2020/05/05

  7. Press Confirm

How to Verify Account in BitYard

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours


Option 2: Identity Card
  1. Choose The Identity Card Tab

  2. Choose your Country/Region

  3. Fill in your Full Name

  4. Fill in your ID Number

  5. Upload the front of the ID card and the back of the ID card

  6. Upload a photo of you holding your passport while holding a sheet of paper with the word handwritten " BitYard and the date you apply "
    Example: BitYard KYC 2020/05/05

  7. Press Confirm

How to Verify Account in BitYard

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours

How to Complete Your Account Verification [Mobile]

Step 1: Click "Portrait" in the upper left corner of the screen

How to Verify Account in BitYard


Step 2: Click Unverified

How to Verify Account in BitYard


Step 3: Real-Name Authentication, there are 2 ways to do: Passport or Identity Card:

  1. Choose your Country/Region

  2. Fill in your Full Name

  3. Choose the ID Type you want to submit, (Passport or Identity Card)

  4. Fill in your Passport Number or Identity Card

  5. Upload a photo of your passport or front and back of your Identity Card

  6. Click Next

  7. Upload a photo of you holding your passport or ID Card while holding a sheet of paper with the word handwritten " BitYard and the date you apply "
    Example: BitYard KYC 2020/05/05

  8. After finished uploading, Press Confirm

How to Verify Account in BitYard

Note:

  1. Only JPG and PNG formats are allowed, must be less than 5M

  2. Make sure the photo and the words on the ID can be seen clearly

  3. Processing time approx. in 2 hours

Frequently Asked Questions (FAQ)


Losing your BitYard Accounts Google Authenticator (GA) 2FA

Common reasons for losing access to ones Google Authenticator:

  1. Losing your smartphone

  2. Smartphone malfunctioning (Failing to turn on, water damages, etc) 

Solution 1: Attempt to locate your Recovery Key Phrase (RKP). 

  • For security reasons, BitYard does not store any accounts Recovery Key Phrase
  • A Recovery Key Phrase is presented in either a QR code or a string of alphanumeric. It will only be shown once, which is at the point of binding your Google Authenticator. Refer to the screenshot below:

How to Verify Account in BitYard
Solution 2:

Please use the Email Address you registered with and email to our customer support.

First, provide us your UID, Real name, ID Number, then explain your reason and situation. You will need to upload a self-portrait shot of you holding your ID and the Bityard Paper. The paper must have the information you provided, todays date and a request for Google Authenticator deactivation.
If your Real Name Authentication(KYC) is not verified. You will also need to upload your ID/Passport with both the front and backside.

After we deactivate your Google Authenticator. You must complete your Real Name Authentication(KYC) in your account security within 3 working days(same ID you used for deactivation). If you are unable to complete your KYC, this may affect your accounts stability and security. 

Furthermore, please include infomation regarding your accounts asset, recent transactions, and your usual and recent cities you login from. 

Note: We will also highly recommend traders to send in this request using a computer/device and network broadband that is commonly used to log in to the affected BitYard account.
 

What if I cant receive SMS verification code?

Please make sure that the phone number you entered is correct, and keep your network connected. If it still does not work, please contact our customer service and provide your registered mobile phone number, our customer service will help you.
 

How to Bind Your Mobile Phone Number?

Step 1: Go to the profile icon-Account Security on the right-hand corner of your screen.

How to Verify Account in BitYard

Step 2: Find and click Mobile for binding.

How to Verify Account in BitYard

Step 3: Bind Mobile

  1. Select your Country/Region

  2. Fill in your mobile phone number

  3. Click send, and Fill in the Captcha number you received

How to Verify Account in BitYard

Set Google Authentication (2FA)

Click here
 

Change Google Authentication (2FA)

Click here
 

Disable Google Authentication (2FA)

Click here

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